Aguirre Language Services English <> Spanish legal language support

Privacy Policy

This policy describes the information the Aguirre Language Services website and Android app handle, the outside providers involved, and how to ask questions or request deletion.

What this release does

The public website and Android app help visitors learn about services, contact Aguirre Language Services, and open the Acuity Scheduling page for interpretation appointments. The website also offers an optional bilingual AI assistant that answers questions about services, booking, and contact from approved website information. The Android app also supports creating and signing in to an app account. Neither the website nor the app contains ads or accepts document uploads in this release.

Website hosting

The website is a static site served by Cloudflare Pages. Aguirre Language Services does not add analytics, advertising, or tracking scripts to the website. Like any web host, Cloudflare processes technical request details such as your IP address to deliver and protect the site.

Information you choose to send

This release of the website does not include a contact form. If you call or email, the information you provide is handled through your phone or email provider and the business contact workflow.

AI assistant

The optional website assistant sends the questions you type or speak, the assistant's replies from the current conversation, and the language you chose to xAI, a separate AI provider, to generate a written answer and, when spoken answers are on, an audio version of that answer. The assistant is limited to approved website information; it cannot book appointments, quote prices, or give legal advice, and it hands you to the phone number and email above for anything else. Aguirre Language Services does not store, review, or log the content of assistant conversations. If you use the microphone button, your browser's built-in speech recognition transcribes your voice and may send audio to your browser vendor under its own privacy policy; the microphone is only active while the button shows it is listening. Please do not share confidential case details with the assistant.

Scheduled appointments and Acuity

Booking links open Acuity Scheduling, a separate service with its own privacy policy. The website does not collect, receive, or store appointment details. The name, contact details, and appointment information you enter in Acuity are collected by Acuity and shared with Aguirre Language Services to schedule, confirm, reschedule, and deliver your appointment.

App accounts

Android app accounts use Firebase Authentication with email/password sign-in or Google sign-in. Aguirre Language Services collects account identifiers such as name, email address, and user ID so users can sign in and so app access can be managed. Staff-only admin tools require an approved admin role on the same Firebase account.

App diagnostics and usage data

The Android app includes Firebase Analytics and Firebase Crashlytics. Analytics collects app usage events and device information, and Crashlytics collects crash reports and device state, so the app can be kept working and improved. The app does not send appointment details, messages, or documents to these services. The website does not use them.

Files and uploads

The app and website do not accept document uploads in this release. Translation and transcription files should only be shared through an approved direct business channel.

Account and data deletion

To request account deletion or deletion of app data without deleting the full account, email support@aguirrelanguageservices.com from the email address tied to the account and include the request type: account deletion or app data deletion.

Account deletion removes app account identifiers controlled by Aguirre Language Services, including the account email address and user ID, along with app data associated with that account where deletion is legally and operationally permitted.

Aguirre Language Services may retain appointment, billing, security, support, or legal records when retention is required for business operations, fraud prevention, dispute handling, or legal compliance.

Deletion requests are reviewed and completed within 90 days unless a longer retention period is required by law, security needs, or active business records.